Responsible Gaming at v7v

Age Restriction Policy

v7v operates a strict 18+ policy across all services — sports betting, live casino, slots, and every other product available on the platform. Gambling is intended exclusively for adults. Participation by individuals under the age of 18 is prohibited without exception, regardless of parental or guardian consent.

Every new player who registers a v7v account is required to confirm at the point of registration that they are aged 18 or above. This declaration is a binding condition of account creation. v7v reserves the right to request identity verification documents — including a National Identity Card (NID), passport, or driving licence — at any point to confirm a player's age. Accounts where age cannot be verified will be suspended until the required documentation is provided.

Protecting Minors in Your Household

If you share a device or computer with individuals under the age of 18, we strongly encourage you to take the following precautions to prevent accidental or intentional access to the v7v platform by minors in your household:

• Always log out of your v7v account after each session and never save your login credentials in a shared browser.
• Use a strong, unique password for your v7v account that is not stored visibly or shared with family members.
• Consider enabling parental control software on shared devices — tools such as Net Nanny, Kaspersky Safe Kids, or built-in mobile screen-time controls can restrict access to gambling websites.
• Never leave an active v7v session unattended on a device accessible to children or teenagers.

Recognising Problem Gambling

For the vast majority of players, gambling at v7v is a fun and controlled form of leisure — much like going to the cinema or following cricket during BPL season. However, for a minority of individuals, gambling can develop into a pattern that causes real harm to their financial wellbeing, personal relationships, and mental health.

Recognising the early warning signs of problem gambling is the first and most important step toward getting back in control. The sooner a problem is identified, the easier it is to address. Problem gambling does not discriminate by income, education level, or background — it can affect anyone, including experienced and high-stakes players.

If you recognise three or more of the above signs in your own behaviour, we encourage you to take immediate action by using v7v's responsible gaming tools or by reaching out to our support team. You do not need to be experiencing all of these signs to ask for help — even one or two persistent patterns is enough reason to take a break and reassess.

Deposit Limits

One of the most effective ways to stay in control of your gambling spend is to set a hard limit on the total amount you deposit into your v7v account within a given time period. v7v's deposit limit tool allows you to define a maximum deposit cap across three timeframes, giving you flexible but firm control over your entertainment budget.

This cooling-off structure is intentional and important. When you request a reduction in your deposit limit, it takes effect straight away — meaning you cannot immediately override your own decision in the heat of the moment. When you request an increase, a mandatory waiting period applies to give you time to reflect before the higher limit becomes active.

How to Set Your Deposit Limit

1. 1 Log in to your v7v account and navigate to the Account Settings section.
2. 2 Select "Responsible Gaming" from the settings menu.
3. 3 Choose "Deposit Limits" and select your preferred timeframe (daily, weekly, or monthly).
4. 4 Enter your desired limit amount in Bangladeshi Taka (৳).
5. 5 Confirm your selection. The limit takes effect immediately for reductions.

Time-Out Feature

A time-out is a short-term account pause designed for players who feel they need a break from gambling but do not wish to permanently close or self-exclude their account. It is an ideal tool for managing short-term stress, taking a planned break during a busy period, or simply resetting after a losing run.

During an active time-out, your v7v account remains open but all access to betting, gaming, and deposits is blocked. Any existing pending bets or casino rounds that were placed before the time-out began will be settled normally. Your account balance is preserved for when the time-out period ends.

Available Time-Out Durations

• 24 Hours — A short pause for impulsive moments or when you feel you need a full day away from the platform.
• 3 Days — A weekend-length break ideal for resetting after a difficult session or a stressful week.
• 1 Week — A full week off, helpful during particularly demanding periods at work or during family events.
• 2 Weeks — A fortnight away from v7v, suitable when you want a more substantial but temporary pause.
• 4 Weeks — A full month's break, one of the most commonly chosen durations among players using this tool.
• 6 Weeks — The maximum time-out duration available, appropriate when you want an extended period to evaluate your relationship with gambling without committing to full self-exclusion.

To activate a time-out, log in to your v7v account, navigate to Account Settings, select "Responsible Gaming", and choose "Time-Out". Select your preferred duration and confirm. The time-out takes effect immediately following confirmation.

Self-Exclusion

Self-exclusion is a stronger, longer-term tool for players who recognise that they need a significant period away from gambling — or who wish to stop gambling entirely. Unlike a time-out, self-exclusion is a formal commitment that locks access to your v7v account for an extended and non-reversible period.

v7v takes self-exclusion requests very seriously. Once a self-exclusion is in place, we will take every reasonable technical step to prevent the excluded player from accessing their account, opening new accounts using the same identity details, or receiving any promotional or marketing communications from v7v during the exclusion period.

Self-Exclusion Periods

• 6 Months — The minimum self-exclusion period, suitable for players who want a meaningful structured break.
• 1 Year — A full year away from v7v gambling services.
• 2 Years — An extended exclusion for those who need a longer recovery period.
• 5 Years — A long-term commitment for players with a significant gambling problem who need firm boundaries over multiple years.
• Permanent — A lifetime exclusion with no automatic expiry. Permanent exclusions can only be lifted after a minimum of 5 years have elapsed and after a formal review process with our responsible gaming team.

How to Request Self-Exclusion

1. 1 Contact the v7v responsible gaming team directly via live chat or by emailing [email protected] with the subject line "Self-Exclusion Request".
2. 2 State your preferred exclusion duration and confirm your registered account username and email address for verification.
3. 3 Our team will process your request within 24 hours and confirm via email once the exclusion is active. The exclusion begins from the time of confirmation — not the time of initial request.
4. 4 Any remaining balance in your account at the time of exclusion will be refunded to your registered withdrawal method (bKash, Nagad, Rocket, Upay, or bank transfer) within 5–10 business days, minus any outstanding bonus wagering obligations.

Player Support & Resources

If you feel that gambling is negatively affecting your life — or the life of someone you care about — please reach out. You do not need to be in crisis to ask for help. Talking to someone early, before a problem escalates, is always the better course of action. v7v's support team is available around the clock and is trained to handle responsible gaming conversations with empathy and without judgment.

Guidance for Friends and Family

If you are concerned about a friend or family member's gambling behaviour, there are steps you can take to help. Approaching the conversation with calm, care, and concrete facts — rather than anger or ultimatums — tends to be more productive. Focus on specific observed behaviours (missed bill payments, changed moods, unexplained debt) rather than making general accusations. Let them know you are there to support, not to judge.

Encourage the person to contact v7v support directly to request responsible gaming tools. If they are unwilling to engage, focus on protecting yourself and other household members from the financial impacts — seek advice from a financial counsellor or community support organisation in your area of Bangladesh (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or elsewhere).

Financial Wellbeing

Gambling-related financial hardship is one of the most tangible and damaging consequences of problem gambling. If you have accumulated debt or depleted savings through gambling, addressing the financial situation is a critical part of recovery alongside stopping or limiting play. Consider speaking with a trusted family member, a bank advisor at BRAC Bank, City Bank, or Dutch-Bangla Bank, or a community financial counsellor about your options for debt management and rebuilding savings.

Safe Play Tips

Responsible gaming is not only about recognising problems — it is about cultivating healthy gambling habits from the start. Players who approach gambling with clear boundaries, realistic expectations, and a structured routine tend to enjoy the experience far more sustainably. The following practical guidelines reflect best practices for keeping gambling fun and under control.

Before You Start

• Set a firm budget before each session and decide in advance that you will stop when that amount is spent — regardless of how the session is going.
• Set a time limit for your session. Use your phone's timer or screen-time tracker to alert you when your planned session duration is up.
• Never gamble when you are under the influence of alcohol or substances that affect your decision-making.
• Never gamble as a way of dealing with stress, depression, loneliness, anxiety, or emotional pain. These states are associated with impulsive and harmful betting behaviour.
• Make sure your essential bills — rent, utilities, food, mobile top-up, transport — are covered before allocating any money to entertainment including gambling.

During Play

• Treat any money deposited into your v7v account as spent entertainment money — like the price of a cinema ticket or a meal out. Do not expect to profit from it.
• Accept losses as part of the normal gambling experience. Never chase a loss by increasing your bet size or making unplanned additional deposits.
• Take regular breaks during longer sessions. Stand up, stretch, drink water, and assess how you are feeling before continuing.
• If you find yourself thinking about gambling when you are not playing, or if you feel compelled to return to the platform sooner than planned, treat these as early warning signals and step back.

Keeping a Healthy Balance

• Ensure gambling occupies only a small fraction of your leisure time and budget. Maintain a healthy mix of other activities — sport, socialising, family time, and hobbies — that provide enjoyment and fulfilment independent of gambling outcomes.
• Keep a simple record of your deposits and withdrawals. Honest record-keeping makes it much easier to see whether your gambling is staying within acceptable limits over time.
• Periodically review your deposit limit settings and responsible gaming tools to make sure they still reflect your current financial situation and wellbeing.

Contact Our Team

v7v's responsible gaming team is available 24 hours a day, 7 days a week — including during BPL season, Eid, and all public holidays in Bangladesh. Whether you need to activate a tool, ask a question, or simply talk through a concern, we are here and ready to assist without judgment.

You can reach us by:

• Live Chat — Available directly on the v7v platform once you are logged in. Our average first-response time is under 3 minutes during peak hours.
• Email — Write to us at [email protected] with the subject line "Responsible Gaming". We respond to all responsible gaming emails within 4 business hours (Bangladesh Standard Time, UTC+6).

All responsible gaming communications are handled with strict confidentiality. Information you share with our support team regarding your gambling concerns will not be used for marketing purposes and will not be disclosed to third parties except where required by law.

If you are a minor who has accidentally accessed this site, or a parent/guardian concerned about a minor's use of v7v, please contact us immediately at [email protected] so we can take swift action to close the account and return any deposited funds.