v7v Privacy Policy

This Privacy Policy ("Policy") is issued by v7v ("v7v", "we", "us", "our") and applies to all personal data collected from individuals ("you", "Player", "User") who access or use the v7v platform at v7v.club, including its sports betting, casino gaming, payment, account management, and customer support services.

By creating a v7v account, making a deposit, or otherwise using any part of the platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the v7v platform immediately.

We review and update this Policy periodically to reflect changes in our data practices, technology, and applicable law. The effective date at the top of this document indicates the most recent revision. Continued use of the platform after any update constitutes acceptance of the revised Policy.

Data We Collect

v7v collects personal data through several channels: information you provide directly during registration and account use, information generated automatically by your interaction with the platform, and information received from third-party payment and verification partners. The following table summarises the categories of data we collect and the primary source of each.

Data You Are Not Required to Provide

Certain fields marked as optional during the registration process — such as a secondary contact number or preferred language — are collected only if you choose to provide them. Declining to provide optional data will not affect your ability to access core v7v services. However, providing false mandatory data (such as an incorrect date of birth or a name that does not match your identity documents) constitutes a breach of v7v's Terms & Conditions and may result in account closure.

Data Relating to Minors

v7v does not knowingly collect or process personal data belonging to individuals under the age of 18. Our platform is strictly intended for adults aged 18 and above. If we become aware that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered with v7v, please notify us promptly at [email protected].

How We Use Your Data

v7v processes personal data only where a lawful basis exists for doing so. The primary lawful bases we rely upon are: the performance of a contract with you (operating your player account), compliance with a legal obligation, our legitimate interests in operating a safe and commercially viable platform, and — where required — your explicit consent.

Account Management and Service Delivery

The majority of personal data we hold is used to open, maintain, and operate your v7v account. This includes verifying your identity during KYC, processing deposits and withdrawals through your chosen payment method, crediting winnings and bonuses, recording your betting history, and communicating important account-related updates such as security alerts, password changes, and transaction confirmations.

Compliance and Fraud Prevention

v7v is obligated to carry out due diligence checks on player accounts to prevent money laundering, fraud, and underage access. We use identity data, financial data, and account activity data to monitor for unusual patterns, verify the source of deposited funds where required, and investigate suspected breaches of our Terms & Conditions. Data processed for compliance purposes may be retained for periods mandated by applicable law even after an account is closed.

Responsible Gaming Monitoring

v7v uses account activity data and responsible gaming data to identify players who may be exhibiting signs of problem gambling behaviour — including rapid loss chasing, extended uninterrupted sessions, or large and sudden increases in wager size. Where such patterns are detected, our responsible gaming team may make proactive contact with the player to offer support resources, deposit limit suggestions, or a cooling-off period. This processing is carried out in the legitimate interests of player welfare.

Customer Support

When you contact v7v's support team via live chat, communications data including the content of your messages and your account activity at the time of contact is used to investigate and resolve your query. Support records are retained to maintain a history of prior interactions, which helps our team provide more informed assistance in the event of future contacts from the same account.

Platform Improvement and Analytics

Technical data and aggregated account activity data are used to analyse platform performance, identify areas of high user friction, test new features, and improve the overall quality of the v7v betting and gaming experience. Where analytics processing involves individual-level data, it is carried out on a pseudonymised basis wherever operationally feasible.

Marketing Communications

With your consent at the time of registration — or subsequently updated through your account settings — v7v may send you promotional communications by email or SMS about new games, seasonal promotions (such as BPL season offers or Eid special bonuses), VIP programme updates, and deposit incentives. You may withdraw your consent to marketing communications at any time by updating your notification preferences within your account settings or by contacting support. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal.

Data Sharing & Disclosure

v7v does not sell your personal data to any third party. We share personal data only in the limited circumstances described below, and only to the extent necessary for the purpose specified.

Payment Service Providers

To process your deposits and withdrawals, v7v must share relevant financial and identity data with the payment service providers you select — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard processing networks. Each payment provider operates under its own privacy and data security policies. v7v selects payment partners that maintain industry-standard data protection practices, but we are not responsible for the independent data handling practices of third-party payment providers once data has been transmitted to them.

Identity Verification Partners

During the KYC process, v7v may share identity data — including your name, date of birth, NID or passport information, and address — with third-party identity verification service providers. These providers compare your submitted documents against authoritative data sources to confirm your identity. They are contractually bound to process this data solely for identity verification purposes and may not use it for any other purpose.

Game and Technology Providers

v7v's casino and sports betting products are powered by third-party game studios and platform technology providers, including operators such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised or pseudonymised session-level data — such as game round identifiers and wager amounts — to settle game outcomes and maintain audit logs. They do not receive personally identifiable information beyond what is strictly necessary for game delivery.

Legal and Regulatory Disclosure

v7v may disclose personal data to government authorities, law enforcement agencies, or courts where required to do so by applicable law, court order, or regulatory direction. In such cases, v7v will disclose only the minimum data necessary to satisfy the legal requirement. Where legally permissible, we will endeavour to notify the affected player of any such disclosure request prior to compliance.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of v7v's business, personal data held about players may be transferred to the acquiring or successor entity as part of the transaction. Players will be notified of any such transfer and of any material changes to data processing arrangements that result from it, prior to their data being transferred.

Cookies & Tracking

v7v uses cookies and similar tracking technologies on the platform to enable core functionality, improve user experience, and gather aggregated analytics data. This section explains what cookies we use, why we use them, and how you can manage your cookie preferences.

What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits and to recall information about your session — such as your login status or display preferences. Cookies do not contain executable code and cannot access other files on your device.

Types of Cookies We Use

Managing Your Cookie Preferences

Strictly necessary cookies cannot be disabled as they are essential for the platform to function correctly — including keeping you logged in during your session and protecting your account from cross-site request forgery attacks. All other cookie categories can be managed through your browser settings. Most modern browsers allow you to block or delete cookies through their privacy or settings menus. Please note that disabling functional or analytics cookies may affect the quality of your experience on the v7v platform but will not prevent you from placing bets or accessing your account.

Local Storage and Session Storage

In addition to cookies, v7v uses browser local storage and session storage to hold temporary client-side data — such as your current betting slip contents or in-progress game state — that does not need to be transmitted to v7v's servers on every request. This data is stored only on your device and is cleared when you log out or close your browser session.

Data Security

v7v takes data security seriously and invests in a layered technical and organisational security framework designed to protect personal data against unauthorised access, accidental loss, destruction, and disclosure. No online platform can guarantee absolute security, but we apply industry-standard measures and continuously review and improve our security posture.

Technical Safeguards

• All data in transit between your device and v7v's servers is encrypted using TLS 1.2 or higher (SSL encryption). Look for the padlock icon in your browser address bar when using v7v.
• Passwords are stored as salted cryptographic hashes — never in plain text — meaning v7v staff cannot read your password, and a database breach would not expose your credentials directly.
• Access to production databases and player data systems is restricted to a small number of authorised personnel on a need-to-know basis, with all access logged and audited.
• Payment card data processed via Visa and Mastercard networks is handled in compliance with PCI-DSS standards by certified payment processors. v7v does not store full card numbers on its own servers.
• Regular penetration testing and vulnerability assessments are conducted on the v7v platform by qualified security professionals.

Organisational Safeguards

• All v7v staff with access to personal data receive data protection training and are bound by confidentiality obligations.
• Internal access control policies enforce the principle of least privilege — employees access only the data required for their specific role.
• v7v maintains an incident response plan for data breaches. In the event of a breach that poses a risk to player rights, affected players will be notified without undue delay.

Your Role in Security

Data security is a shared responsibility. You can protect your v7v account by using a unique, strong password that is not reused on other websites, enabling two-factor authentication where available, logging out of your session when using shared or public devices, and reporting any suspicious account activity to v7v support immediately. v7v will never ask for your password via email, live chat, or telephone.

Data Retention

v7v retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following principles guide our retention decisions.

Active Accounts

For the duration of an active v7v account relationship, we retain all identity, contact, financial, and account activity data necessary to operate your account, comply with our legal obligations, and resolve any disputes that may arise. Marketing preferences and responsible gaming records are updated in real time as you modify them.

Closed Accounts

Following the closure of a v7v account — whether initiated by the player or by v7v — we retain a core set of identity and transaction records for a minimum period of five (5) years from the date of closure. This retention period reflects our obligation to maintain records that may be required for anti-money laundering compliance, tax reporting, and the resolution of any late-arising disputes or legal claims.

Self-Exclusion Records

Where a player has requested self-exclusion for responsible gaming reasons, we retain sufficient data — specifically the player's identity details and exclusion status — for the full duration of the exclusion period and for a period of two (2) years thereafter. This retention is necessary to prevent the excluded player from successfully re-registering in violation of their exclusion commitment.

Communications Data

Support chat transcripts and email correspondence are retained for a period of three (3) years from the date of the interaction. This allows our team to reference prior support history where relevant and to investigate any complaint or dispute raised after the original interaction.

Deletion Requests

Where you request deletion of your personal data and v7v is not subject to a legal obligation that requires continued retention, we will delete or irreversibly anonymise the relevant data within 30 days of receiving your verified deletion request. Please note that deletion of your personal data will require the simultaneous closure of your v7v account, as we cannot maintain a functioning player account without holding the associated identity and financial data.

Your Privacy Rights

As a player whose personal data is processed by v7v, you hold a number of rights in relation to that data. We are committed to honouring these rights promptly and without creating unnecessary obstacles. To exercise any of the rights described below, please contact our support team via live chat or at [email protected] with the subject line "Data Privacy Request".

Right of Access

You have the right to request a copy of the personal data v7v holds about you. Upon receiving a verified access request, we will provide you with a structured summary of your data — including the categories held, the purposes for which it is processed, and any third parties with whom it has been shared — within 30 days. This is provided free of charge for the first request in any 12-month period.

Right to Rectification

If any personal data v7v holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor updates — such as changes to your registered email address or mobile number — can be made directly through your account settings. For corrections to identity data such as your registered legal name or date of birth, you will need to provide supporting documentation.

Right to Erasure

You have the right to request that v7v delete your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw your consent (and no other lawful basis applies), or where the data has been processed unlawfully. As noted in the Data Retention section above, certain data must be retained for legal compliance reasons and cannot be deleted on request.

Right to Restrict Processing

In certain circumstances — for example, where you contest the accuracy of data we hold, or where you have objected to processing and we are assessing whether our legitimate interests override yours — you have the right to request that we restrict processing of your data. Restricted data is retained but not actively used.

Right to Data Portability

Where processing is based on your consent or on the performance of a contract and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON). You may use this data for your own purposes or request that it be transmitted directly to another service provider where technically feasible.

Right to Object to Marketing

You have an unconditional right to object to the processing of your personal data for direct marketing purposes at any time. Upon receiving such an objection, v7v will cease all marketing communications to you immediately. This can be done via your account notification settings or by contacting support.

Policy Updates & Contact

v7v reviews this Privacy Policy at least annually and whenever there is a material change to our data processing practices, a change in applicable law that affects how we handle personal data, or a significant change in the services we offer to players in Bangladesh.

How We Notify You of Changes

Where a change to this Policy is material — meaning it significantly affects the way we collect, use, or share your personal data — we will notify active players via email to the registered address on their account at least 14 days before the change takes effect. For minor or administrative updates (such as correcting a typographical error or clarifying existing language without substantive change), we will update the effective date on this page without issuing individual notifications. We recommend bookmarking this page and reviewing it periodically.

Contacting Us About Privacy

If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise any of your data rights, please contact the v7v privacy team. We aim to acknowledge all privacy-related enquiries within 2 business days (Bangladesh Standard Time, UTC+6) and to provide a substantive response within 14 business days.

Contact: [email protected]

Please include "Privacy Policy Enquiry" or "Data Rights Request" in the subject line of your email to ensure your message is directed to the correct team member without delay.

Further Information

For broader information about your rights as a player on the v7v platform — including responsible gaming tools, account self-exclusion options, and deposit limit settings — please visit our Responsible Gaming page. For questions about how your account is governed, including the rules that apply to your betting and gaming activity, please review our Terms & Conditions.